153. You can: Price and promotions are guaranteed for 30 days from reservation (including the reservation date). you can find us in most capital and major cities in France, the Netherlands, Sweden, the United Kingdom, Belgium, Germany and Denmark. Very impressive . Our store managers daily advise customers on the matter and help find them the right unit size. Our team remains at your disposal for any additional questions you may have. Copyright 2023 Surperformance. Offer valid until $enddate$ at selected locations and on selected units only, subject to availability. Thank you Shan! Please inspect any unit before renting. Public Storage is the leading provider of storage units for your personal, business and vehicle needs with thousands of locations nationwide. ALL IN ALL.. BECAUSE OF ALL THE NON FUNCTIONING FACILITIES AT SHURGARD- FROM THE NON WORKING LIFTS, LIGHTS, SIGNPOSTS, LACK OF ON-SITE STAFF, OR EVEN BASIC CUSTOMER SERVICE I HAVE PAID OUT A WHOOPING 648.83!!! More than 99% of the votes cast during the companys Extraordinary General Meeting were in favor of the plan, according to a press release. "I had no idea the service was going to be so good. Offer valid until $enddate$, at selected locations and on selected units only, subject to availability. Highly recommend it. All the office staff were friendly and helpful. Shurgard Self Storage Engaged Employer Overview 158 Reviews 50 Jobs 170 Salaries 8 Interviews 14 Benefits 1 Photos 132 Diversity + Add a Review Shurgard Self Storage Reviews Updated Mar 1, 2023 Filter by Topic Culture Career Development Compensation Coworkers Management Search Reviews Search Reviews Filter by Job Title Clear All Self Storage Association of the UK Announces 2023 Award Winners at Annual Conference, Self-Storage Owners to Rebuild Following Fire at Byfleet, Surrey, England, Facility, Vanguard Self Storage of England Stores and Displays Historical Artifacts, UK Self-Storage Operator Big Yellow Releases Results for 2022 Fiscal Year. Pricing subject to change. Additionally, the EGM approved, with effect as of the Effective Date, (1) the change of the name of the Company to "Shurgard Self Storage Limited", (2) the new memorandum and articles of incorporation of the Company in order to comply with Guernsey law (the "New Memorandum and Articles of Incorporation"), (3) that the current directors of the Company shall no longer be directors of the Company in the form of a public limited liability company (socit anonyme) governed by the laws of the Grand-Duchy of Luxembourg and to grant them full discharge, with effect as of the Effective Date, and that the current directors of the Company shall continue as directors of the Company, in the form of a company incorporated under the laws of the Island of Guernsey, with effect as of the Effective Date, and (4) to delegate to certain members of management powers to implement all items approved at the EGM and, with effect as of the Effective Date, to proceed with the deregistration of the Company in the Grand Duchy of Luxembourg and all other related formalities. Feel very acknowledged and cared for and know that at Greenford Shurgard, I am in good hands, and storage units! After a disaster of a situation he managed to help me gain access. If there is anything we can do, send us your customer number to info@shurgard.de.For the insurance, although our stores are fully insured, our customers need to take out insurance for their stored belongings. Sick of cords and devices cluttering up your countertops? At Shurgard Self Storage, you keep your belongings in a dry and secure storage space, our store is well e See more 1,066 people like this 1,104 people follow this 9 people checked in here Complete your rental online. Fear not, these five storage hacks are easy to implement and will. Hi. Shurgard Self Storage Becomes UK-Based REIT Mar 07, 2023 Update 3/7/23 - Shurgard Self Storage officially became a U.K.-based REIT on March 1. This price applies to your monthly rent and is available for online reservation only. The company called me afterwards and offered to change the room, but how is this helpful? The security is very good. Overall really poor quality + I was overcharged 109 by movers for extra time and flight of stairs. Not sure about the size you need? In this case, we have cannot find any record of your name. The security is very good. ("Shurgard" or the "Company" or the "Group"), All resolutions relating to Shurgard's plan to become a UK REIT in March 2023 approved. At Shurgard you can move your belongings to another unit at any time - either after youve reserved a unit or even after youve moved in. If there is anything we can do, send us your customer number to info@shurgard.de.For the insurance, although our stores are fully insured, our customers need to take out insurance for their stored belongings. So go forth and conquer your clutter your inner Marie Kondo will thank you! Hello, and thank you for taking the time to give us your feedback.We are sorry to read you had to wait and could not be helped immediately. Here are 8 tips for writing great reviews. Particularly the access system works well. They didn't know anything helpful and at first couldn't even locate the storage site I was at despite me giving them the name and the "store number" written next to the keypad. Very kind and went beyond customer services to help resolve my recent issues. Pricing subject to change. Make sure that you are prepared for these things and that you're getting the exact same room they have showed you during the registration! In this case, we have cannot find any record of your name. You can access your belongings yourself every day from early in the morning until late at night. All rights reserved. He was so helpful and efficient. He was so helpful and efficient. Our store managers daily advise customers on the matter and help find them the right unit size. Shurgard is listed on Euronext Brussels under the symbol "SHUR". I shall continue my loyalty to Shurgard. Offered only on selected units. sell you boxes and packing supplies. I had initially reserved a 5'x10'". IT IS NOT!!!! Chalk Farm branch;Been storing here for years with Citystore before it was Shurguard, now the staff are unhelpful and out-rite rude. It was at 1st a very communication and reliability on the web / phone .Then very friendly staff and smooth moving with all provided on the spot . The young lady who was dealing with me was exceptional. I appreciate he reached out to me and I am very happy with the service received. If the store is closed, you can call our emergy number displayed in the premises. I need make time, rent a van and find a driver again just because you are not able to deliver your promise to your customers? Also after the rain they said check your items because of the flood. Today, thousands of facilities in 38 states and seven EU nations proudly bear the Public Storage and Shurgard brands. Hello, and thank you for taking the time to give us your feedback. Established in 1994, Shurgard operates more than 250 stores in 7 European. Find out how we combat fake reviews. Verification can help ensure real people write reviews about real companies. Here are some reasons why Shurgard is great when it comes to storing your belongings. Extremely efficient customer service. I eventually reserved and paid for my storage unit online and received all the corresponding information, everything seemed fine. Just prop it up against the wall and stack your books on each rung. Dont worry, online pricing discount will be honored for any rental originating from an online reservation. Why?!! SHUR.BR - Shurgard Self Storage Ltd Brussels - Brussels Delayed Price. Valid on selected units only, subject to availability. Having received these emails and trusting the information given I arrived with my things at 8pm. We use dedicated people and clever technology to safeguard our platform. Josh, Rohan and Tony were very professional, friendly and helpful and made sure I understood all I needed to know about my storage unit. Don't worry, online pricing discount will be honored for any rental originating from an online reservation. It costs at least 30 to rent a unit. HORRIFIC SERVICE!!! Suggested companies are based on peoples browsing tendencies. 5 Star experience! Update from my previous not so good review is; I got a response from the New Store Manager at the Kentish Town Branch. I would've come earlier but between working 2 jobs and moving out of my flat I really didn't have the time and I trusted that I would have access until 11pm as that was the information I was given. Rute and Phoenix are both very welcoming and helpful. Shan is a great store manager! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There were also a ton of flood lights in the parking area, but yet again, they DID/DO NOT WORK! accept rental payments. I got stuck trying to exit when it was closing time between my storage unit and the penultimate door. Great service. Shurgard Self Storage is Europe's market leader in self-storage solutions for private and commercial customers. We also ensure all reviews are published without moderation. All offers exclude the cost of a lock, insurance and administration fee. This is the Shurgard Self Storage company profile. Companies can ask for reviews via automatic invitations. !I honestly now believe that SHURGARD HAVE DELIBERATELY CUT ENERGY COSTS BY DISABLING THE LIFTS, AND LIGHTS IN THE ENTIRE FACILITY TO SAVE MONEY!!! I have been to the facility twice now, a week apart, and both times the LIFTS DID NOT WORK, NOR DID THE LIGHTS!!!! With a little creativity and some DIY spirit, you can turn any space into a beautiful and functional home. You can insure your belongings conveniently and at an affordable price through a customized insurance policy starting at 3 a week. During these office hours they can: answer your questions. So go forth and conquer your clutter - your inner Marie Kondo will thank you! Shurgard Self Storage Anglia Ruskin University About A driven, high energy Acquisition and Development Surveyor with 22 years of Client side Acquisition and Development experience. He said that the employees had left the site at 8pm that night and no one would be back until the next morning. The company called me afterwards and offered to change the room, but how is this helpful? Shurgard's European network currently serves 180,000 customers and employs approximately 750 people. As a result of Shurgard's unreliability, I had to figure out another storage plage last minute and my stuff are scattered around the city now. If you continue to use this site we will assume that you are happy with it. It was a very good experience. Argentina. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please inspect any unit before renting. Online pricing available only for online reservations and rentals. Established in 1994, Shurgard operates more than 260 stores in 7 European. 1015 self storage units are great for many compact cars. All questions answered and I wasnt rushed when making a decision on unit size. Shurgard Self-Storage is Europe's largest self storage operator with more than 260 stores. I would not recommend them. Hang it on the back of your closet or pantry door and fill the pockets with your cleaning essentials. During these office hours they can: You can access your unit yourself on public holidays. The staff at te barking brach was very helpful, I would recommend this branch anytime, anyday.I support I got when I came to transfer from one branch to another was excellent. I had no idea that an app was available for Shurgard which is super efficient. All in all a poor experience. Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. !.LIKE THEY DESERVE ANY PAYMENT AT ALL- THEY OWE ME FOR MY WASTED TIME AND MONEY!! We use dedicated people and clever technology to safeguard our platform. I was told by staff to go and use somewhere else because it is not in their remit to provide a toilet facility after office hours. When looking into storage units available in Kings Cross obviously Shurgard's "1 for the first month deal (WHICH ACTUALLY COSTS 15 AFTER ADMIN FEE ETC..) Seems like the obvious choice!! Though you might think your car needs a 1020 storage unit, if it does fit in a 1015, you can save money! And if you want to see the manager of your Shurgard location perhaps to move in or out, or to change unit theyre on site every day during office opening hours. Cut a hole in the back for the cords to come through, and voila youve got a sleek and functional way to keep your electronics organized. This structural change brings with it many benefits, Oursin said. A totally EMPTY reception area, NO shop as advertised online! We also ensure all reviews are published without moderation. Smooth process, only took 5 minutes to collect keys and shown how to use them on my locker and a very friendly member of staff. (Potentially a picture in my email to show me where to go). Find out more on the work of our National Accounts Team on bit.ly/3lfN7FO He was very apologetic and helpful. Shurgard operates 265 self-storage facilities comprising 1.3 million net rentable square meters in Belgium, Denmark, France, Germany, the Netherlands, Sweden and the United Kingdom. It goes against our guidelines to offer incentives for reviews. Shurgard Self Storage Becomes UK-Based REIT Mar 07, 2023 Update 3/7/23 - Shurgard Self Storage officially became a U.K.-based REIT on March 1. Self storage units in London and UK | Shurgard Self-Storage Rent Online and Go Straight to Your Space. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This offer applies only to the rental fee. I am very grateful to them. See contract for full details. One thing they could improve was telling me which door/lift to use when I arrived. Another issue is that there are hidden costs (like insurance), which are not shown/mentioned until the time of the payment. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. Highly recommend. Lines and paragraphs break automatically. We are very sorry to read you've had difficulties with the lift. Currency in EUR 42.90 -0.39 (-0.89%) As of 09:54AM CEST. Copyright 2023. Online pricing available only for online reservations and rentals. This was frustrating because I had to bring all my things back home. If you still find yourself struggling with storage for larger tools, consider renting a self storage unit to stay organised. Stock chart is not supported by your current. Reception office was super friendly and nice. At Shurgard, we are always happy to hear customers feedback on our services. When I had finished I ran into problems in ending the rental, Val made sure that I was completely supported and a solution was easily found. The Belmont St entrance turned out to be only about a 5 min walk away, but when you're on your own, with no car (my uber had left already), and have several heavy suitcases and boxes to carry, those 5 mins can easily turn into 20-30. Rented a storage unit from Shurgard and the online process worked smoothly. The team at the branch in Bow has been great through all the registration process and after moving in (checking whether everything had been smooth).I would strongly recommend this team ! It was great, Alex was really helpful and made sure I understood how the entire pricess was going to go when I moved in. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. Real-time Euronext Bruxelles Call today at 800-688-8057 for a free reservation and get your first month's rent for just $1. Unfortunately on this occasion it has not been the case.. Long story short: a few months ago, in August 2021, I was due to renew for another year with A&A SELF STORAGE (Kings Cross, London), now acquired by SHURGARD SELF STORAGE. Reply from Shurgard Self Storage - Chalk Farm. Term and conditions of your contract still apply. The, Tammie Crystal F. said: On time, clean, fast, POLITE & HONEST. Hello, we are sorry to read you did not receive all the information on pricing you needed. Whether youre a DIY enthusiast or just have a lot of household tools, a pegboard is a great way to keep everything in order. The young lady who was dealing with me was exceptional. Bonus points if you label each pocket with the corresponding product! Anyone can write a Trustpilot review. Offer valid at selected locations and on selected units only, subject to availability. Use our tool to find the right storage unit at the right price. The team at the branch in Bow has been great through all the registration process and after moving in (checking whether everything had been smooth).I would strongly recommend this team ! No one around to help that late at night. Update 3/7/23 Shurgard Self Storage officially became a U.K.-based REIT on March 1. I noticed another phone number next to the keypad where you type in your code and called. Offer valid at selected locations and on selected units only, subject to availability. Top man thank you valter. Also accessing spaces can be very difficult with very tight corners. I was told by staff to go and use somewhere else because it is not in their remit to provide a toilet facility after office hours. Had I known that in advance I would've taken the uber directly to Belmont St and saved myself a lot of trouble. She was so helpful and explained the procedure to rent my unit and set up the app very clearly and knowledgeably from start to finish. Elton and Rebecca offered excellent customer service. Our rental prices cant include this insurance because the cost depends on the value of your goods. Distributed by Public, unedited and unaltered, on 06 December 2022 17:01:01 UTC. Until August 2021 I paid 75 per month paid in advance on a yearly basis, that is 900 per year.At the time of the renewal (end of August 2021) the A&A branch manager offered me a quote in line with what I paid up to now, unfortunately this has NEVER been sent in writing and from September to November 2021 NO ONE has returned to my numerous calls/attempts to sort out my renewal.Today, at the end of November 2021, the new company SHURGARD SELF STORAGE, with whom I have NEVER signed any contracts, is suddenly expecting me to pay 87.5 per month from September 2021 to November 2021 and 120 per month from this month to September 2022. The toilets on the site of the chingford branch are only available during the staff's office hours and close just before 6pm, even though you have access to the site til 11pm. Offer valid until $enddate$, at selected locations and on selected units only, subject to availability. Another issue is that there are hidden costs (like insurance), which are not shown/mentioned until the time of the payment. I asked the staff Can I vacate my unit on 16th of september? Because my contract is ending 14th of september. Suggested companies are based on peoples browsing tendencies. With more than 25 years of experience in offering safe and secure storage, we've served over 1,000,000 satisfied customers. We have passed your concerns on to a member of our team, who will contact you shortly to discuss a solution. Reservation required to guarantee price. All rights reserved. We apologize for the inconvenience We will make sure to pass them on to our team. Cheers Boris . Date of experience: 24 February 2023. 2023 Trustpilot, Inc. All rights reserved. AND NOW SHURGARD HAVE THE CHEEK TO SEND ME AN INVOICE FOR 567 FOR THE NEXT MONTHS RENT!! With more than 25 years of experience in offering safe and secure storage, we've served over 1,000,000 satisfied customers. He was very kind and extremely helpful. This offer applies only to the rental fee. AVOID AT ALL COSTS!!! Valid for new customers only, not available on transfers, limit one offer per household. Can the contract not be changed online? Thankfully someone answered this time, but after much back and forth I found out that they weren't Shurgard employees, but employees of the security company for the building (this was not made clear to me for a while). Shurgard City Airport is the smart choice for people looking for cheap storage near City Airport, in the heart of London. I, Hortencia A. said: I have nothing but good things to say about this facility. I had to figure out where that was because I had not been given that address, it was dark, and I was in an unfamiliar area. !I was told an Emergency engineer would come to the facility to fix the broken lifts on both occasions, NO ONE CAME!!! 123 Moving and Storage. Monday to Friday - 9am-6pm. Itll also change its company name to Shurgard Self Storage Ltd., though itll remain listed on Euronext Brussels with shares traded in euros. Can be combined with 1 or 50% first month promotion if applicable. Shan is a great store manager! We are very sorry to read you weren't advised the correct unit size. I waited for at least 40+ minutes on this call without an answer. We would like to look into this in more detail for you. With more locations in Europe than any other company, were always just around the corner, including your neighborhood. All content is posted anonymously by employees working at Shurgard Self Storage. Actual space sizes may vary from approximate size estimate and reservations do not guarantee unit availability. 12/8/22 Shurgard Self Storage Europe SARL, the European affiliate of U.S.-based real estate investment trust (REIT) Public Storage Inc., will become a U.K.-based real estate investment trust (REIT) in March, as approved yesterday by company shareholders. Our team remains at your disposal for any additional questions you may have. Malden Crescent, NW1 8BS London, England, GB, Crystal was very friendly, explained the whole process to us super clearly and answered any questions we had! A Self-Storage Business Coach Explains How to Make Effective Follow-Up Calls, Allowed HTML tags:
. Rute and Phoenix are both very welcoming and helpful. Clear communications, easy process, accessibility made easy with the use of the app. Now I was really angry because why would you tell a customer that they'll have access to their storage unit until 11pm and that they only need their access code to enter the building if apparently a manager has to be present at the site to open the gate and they all leave at 8pm? Looking for storage units at Croydon Purley Way? For additional information: www.shurgard.com/corporate, For high resolution images: https://shurgard.prezly.com/media, Caroline Thirifay, Director of Investor Relations, Shurgard Self Storage SA, Nathalie Verbeeck, Citigate Dewe Rogerson, E-mail:nathalie.verbeeck@citigatedewerogerson.com. Find out how we combat fake reviews. Number 8860726. I had to stay overnight in the unit till I could exit. And he listened to my complaint and dissatisfaction. Many other better and cheaper options around. Also the other thing is the lock packaging was hard to open thankfully a member of staff was able to assist me with this.Thank you so much.MzZz *A*, Incorrect codes sent - repeatedly. Reservation required to guarantee price. When I had finished I ran into problems in ending the rental, Val made sure that I was completely supported and a solution was easily found. Now youll be able to find the right one for your saucepan without having to dig through a mountain of metal! 2023 Trustpilot A/S. !Online, and laughably on the form they give you in your welcome pack with padlock etc.. On these emails at the very bottom there were contact informations and times when the unit can be accessed, specifically between 7am to 11pm. Sign up for more great ideas and helpful tips! Glassdoor gives you an inside look at what it's like to work at Shurgard Self Storage, including salaries, reviews, office photos, and more. When my rent time is up I will not be renewing my contract. -, the registered office (sige social) of the Company from the Grand Duchy of Luxembourg to Guernsey for the redomiciliation of the Company and its registration, incorporation and continuation under Guernsey law, as well as. Elton and Rebecca offered excellent customer service. Thank you D for all your help. I had to leave for the airport that morning too which made it all more stressful. shurgard.com/en-gb/self-storage-uk/london/kin. Hello, thank you for taking the time to give us your feedback. All questions answered and I wasnt rushed when making a decision on unit size. Promotions good for new customers only. MY 1ST MOVE IN DAY TOOK ME 6 HOURS, 3 HOURS OVER TIME THANKS TO LIFTS ETC.. NOT WORKING!A WEEK LATER.. AND STILL SHOCKINGLY THE SAME ISSUES, NOT TO MENTION THE FALSE ADVERTISING OF THEIR OPENING HOURS I WENT 24HRS OVER TIME AND BUDGET COSTING ME A FURTHER 208!! Highly recommend. Thank you, Kieran!Patricia Bird. I then noticed a sign next to the gate that read "If this gate is closed please use other entrance on Belmont Street". I cannot be more happy with the service and information provided by Jim. This was my second unit as the first unit was cancelled the Friday morning I booked when the manager called me as I was en route to the unit to ask if I had seen his invoice email that made nonsense of the offer of 1 for the 1st month's rent (Classic bait and switch) I had booked and paid 31 online: 15 for admin (that would be calling & raising this email invoice) plus 15 for insurance would attract a minimum spend of a further 436 to meet the additional two months upfront requirement. I went up to the office building and there were no staff present. The staff at te barking brach was very helpful, I would recommend this branch anytime, anyday.I support I got when I came to transfer from one branch to another was excellent.