Remember that you must have your original Swissgear.ca sales receipt available in order to obtain a Return Authorization for your repair or replacement. Should you need assistance with your product, Victorinox offers accessible help wherever you are. Damages attributable to work performed by anyone other than a Swiss Military Authorized Service Centre. This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as a damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents, accidents, airline handling and transit damage. You are required to either ship your product to us for repair, at your expense or take it to a Victorinox store or a Victorinox authorized retailer. Should a manufacturing defect appear under normal use, we will repair your product or replace it, as appropriate and at our discretion,with the same or an equivalent model, free of charge. Shop Backpacks . List of all Victorinox Centers / Repairs in U.S.A. (Swiss Army Knives, Cutlery, Timepieces, Travel Gear, Faschion and more). We will be happy to explain our different product maintenance services and how to ship your product. Copyright 2023 SWISSGEAR.ca. The warranty states that they'll either replace or repair a bag that's under warranty, so I included a snippet from their warranty info as well. Wenger Business Gear products are backed by a three-year warranty from the date of purchase against manufacturing defects. Please contact your local service center. Victorinox Swiss Army Luggage Warranty Information Your Online Source For Luggage Free Shipping / Free Monogramming : 1-888-584-4968 About Us : Customer Service : Cart Free Shipping on all Orders! Our warranty only applies to products that were purchased from an authorized Victorinox store or retailer.The warranty period starts from the date of the original purchase. We can repair or revive your fine leather goods. If at that time, the customer elects not to provide Swissgear.ca with an approval for the repair work as well as a credit card number, Swissgear.ca will cover the cost to return the non-repaired product to the customer using Purolator Ground freight. I explained the issues and provided a picture of the warranty card, which has the year of purchase printed on it. Everything we need to know is in the case. Call our Customer Service representative at. Should you need to return your product, please contact Online Customer Support. Stay Organized and Connected Along the Way. the repair expenses or a replacement product (identical or equivalent value) if your product is beyond repair. There are many different factors, age of the case, type of damage and every manufacturer is different. All made with superior materials and top-level craftsmanship that consumers have come to expect from a Swiss brand. 2 W 32nd St. Suite 401 (4th Floor)New York, NY 10001. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Victorinox wishes you much pleasure with your new travel or business bag. Warranties Swiss Army Knives and Cutlery What does the warranty cover? Your new resettable combination padlock is preset to open at 0-0-0, even though the dials may be positioned at other numbers. Other luggage companies with this warranty type include Samsonite and American Tourister. In case of any electrical Appliances, any physical and /or electrical damage resulting from, but not limited to Accident/neglect, Misuse, Abuse, Malicious destruction, Ordinary wear and tear, Acts of nature. If the customer would like priority return shipping, they must pay the difference. If a common carrier damages your product, contact them immediately to file a claim. Application of warranty Swiss Military products are warranted against manufacturing defects in materials and workmanship of the product in India only. What do I need to bring with me as proof of warranty. It has a great 10-year warranty, TSA locks, is scratch proof and more. Victorinox guarantees that it's products meet the highest standards in all areas and quality is never compromised. Modern revolutionized the luggage repair industry 20 years ago by introducing while you wait luggage repair. $149.99. The purchaser is responsible for shipping costs to their designated, authorized service center. If you purchased your item through one of our retail partners, we offer a 3 year limited warranty on all backpacks, watches, travel accessories, belts, and wallets and a 5 year limited warranty on all luggage and travel bags. Compare Product. If that happens the case will be sent back to you upon completion free of charge. This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zipper tape. Powder coating, gold plating, wood finish on locks, frames, channels, and all other metallic surfaces. TM. swiss military consumer goods limited Regd. Damages such as zip bursts, cracks, dents and heavy scratches to any of the components/surface. Explore 1900 ScanSmart Backpacks From the Makers of the Original Swiss Army Knife, Terms and Conditions for uploading content. Victorinox AG Schmiedgasse 57 6438 Ibach-Schwyz Switzerland . This includes manufacturing defects, normal wear and tear, airline handling and transit damage. Note: All watches sent for repair must be insured and sent via UPS or FedEx. WENGER BUSINESS GEAR GEAR WATCHES Victorinox Swiss Army, Inc. warrants, for a period of three years from the date of original purchase, the dial, hands and movement of Victorinox Swiss Army, Inc. and Wenger watches to be free from defects in material and workmanship. Replacement/repair of briefcase folios, suitcase divider flaps and interlining. select items from Lifestyle Accessories 3.0. Our most premium collections are accompanied by premier warrantycoverage. If such a defect appears during thewarranty period, we will repair your product or replace it, as appropriate andat our discretion, with the same or an equivalent model, free of charge. A Return Authorization number is required for all products shipped to Victorinox Travel Gear. Any repairs made will restore the intended functionality. Newest Items Best Sellers Wenger Urban Tourist Rolling Duffel - Dark Gray Heather $189.99 Wenger Identity 22" Rolling Duffel - Black $139.99 Swissgear 6067 21" Garment Duffel Bag - Black $99.99 $79.99 (20% OFF!) Boxes. All rights reserved. To avail of the Warranty, the customer needs to contact Swiss Support at. Any repairs carried out will restore the intended functionality. We are unable to ship to P.O. We will be happy to explain our different product maintenance services and how to ship your product.Collections Covered: Note that the electronic device/function integrated in your travel product is not covered by this warranty. This has all of the key features you would want in a luggage set. Please note that this warranty is not unconditional. For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. Modern can fix or replace trolley and carry handles, fix zippers or replace an entire zipper, change wheels, and locks. All Rights Reserved. Certain component parts of the products will show wear & tear and eventually may need to be refurbished or replaced. . (14) Delivery Unavailable. The Mission Statement: http://www.reddit.com/r/BuyItForLife/comments/jtjuz/bi4l_mission_statement_rules_etc/. Its type of guarantee is the most typical among "lifetime guarantees" in the bag industry: It will fix its manufacturing or materials mistakes for free, but it will not pay for errors made by you or a baggage handler. Looks like I'll be getting a replacement from them as soon as I mail in the warranty form they provided. Victorinox guarantees any stainless steel product that it sells to be free from defect in material, construction or workmanship under normal use and following the care instructions. We will pick-up, repair, and return your items. We will be happy to explain our different product maintenance services and how to ship your product.Collections Covered: Disney Minnie Mouse Red Bow Hardside 21" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On, Siamod Signorini Leather Laptop Briefcase, Travelpro Maxlite Air Carry-On Hardside Spinner. If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of our original Swissgear.ca sales receipt, which serves as proof of purchase to validate your warranty. Over time, Wenger has evolved its product range to include backpacks, business cases, and padfolios. Popular Filters Filter 613 results for "swiss army luggage" Contact Northern America. Contact Support Norwalk Luggage Offers the Following Repair Services: . If we deem that the case is non-repairable, we will replace it with the same or an equivalent valued model, free of charge. After 11 years For all warranty repairs, the customer is only responsible for the shipping cost to the repair center while Swissgear.ca will cover the cost to return the repaired product to the customer using Purolator Ground freight. This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as a damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents, accidents, airline handling and transit damage. This warranty does not cover: Products will be accepted for suitable repairs only. This collection , The new Hartmann InnovAire is going to be a big hit. This 3-piece luggage set from Samsonite is made of 100% polycarbonate. This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents and accidents. We focus on people who always want more, walk more, learn more, and live more. A process and handling charge of $15.00 is applied to all watches sent for repair. Damages caused by misuse, abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperature conditions, solvents, acids, rain, fire etc. Modern Leather Goods is the only authorized Luggage repair center in New York City. Still waiting on a response, though I doubt I'll get through to a real person. The warranty extends only to the products original purchaser. Norwalk Luggage Offers the Following Repair Services: If the original parts for your bag are no longer being manufactured, send us an email with a picture of the part in need of replacement and we can tell you if it's something that we can modify a different part in order to make your bag functional again. We are not an Authorized Warranty Repair Center for the following companies, but can, in most cases repair the following brands: Samsonite, American Tourister, Eagle Creek, Swiss Gear, Pathfinder(no longer in business), Lark, Louis . Warranty repairs must be carried out at an approved Victorinox service center. The customer needs to provide necessary documents including the duly filled up, signed & stamped copies of the valid invoice and photo(s) of the defective piece in soft copy. With the exception of Hartman, and Brics items, you do not need any documentation. Has anyone else had this issue when attempting to claim the warranty on Swiss Gear bags? All returns must be sent to Swissgear.ca postage or freight prepaid. Should a defect or damage appear under normal use, we will repair yourproduct or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge. Since that time the Victorinox legacy and distinctive Cross& Shield have become synonymous with quality, functionality, innovation andiconic design. Select Options. Collectionscovered: Architecture Urban, Lexicon, Werks Traveler 5.0. All purchases made on SWISSGEAR.ca are automatically upgraded to a 10 year extended warranty, free of charge. We are also recommended by many other Luggage companies. New Bellroy leather iPhone Flip Case Wallet. For more information on what is covered under this 10-year extended limited warranty, see eligibility rules in the 2-year and 3-year limited warranty repair or replacement clause. Office : W-39, Okhla Industrial Area, Phase- II, New Delhi- 110020 Corporate Office : JMD Megapolis 621-624, 6th floor, Sector 48, Sohna Road, Gurugram, 122001 Phone : +91-9319234446 Contact Support CIN: L51100DL1989PLC034797 SWISSGEAR 2981 W McNab Rd. SWISSGEAR.ca is devoted to ensuring customer satisfaction, even after checkout is complete. You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorized retailer. During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Program. After 11 years Years 2 to 11: Victorinox Quality Warranty Program Affordable Prices: SwissGear offers a wide variety of suitcases at competitive prices, with most of its individual products being priced below $100. Lesson learned I guess. If the customer would like priority return shipping, they must pay the difference. Global 2-year Limited Warranty Products covered by the Global Two-Year Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for two years from the date of original purchase. This wear & tear is not covered under the warranty. If such defects occur, please provide the original Swissgear.ca sales receipt to serve as proof of purchase to validate your warranty. Office : W-39, Okhla Industrial Area, Phase- II, New Delhi- 110020, Corporate Office : JMD Megapolis 621-624, 6th floor, Sector 48, Sohna Road, Gurugram, 122001 I also provided all of the additional info they requested. Please enable targeting cookies to view this content. The moral of this post, if your only copy of the receipt is illegible, submit it anyways. That should tell you something in itself. Note: Please save your store receipt as proof of purchase, as you will need it to demonstrate your warranty coverage. This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as a damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents, accidents, airline handling and transit damage. SWISSGEAR : Luggage Target / SWISSGEAR : Luggage (38) How are you shopping today? Obviously, this is unacceptable, considering the fact that the bag is within warranty. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Victorinox wishes you much pleasure with your new travel or business bag. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by Swiss Militarys warranty and the applicability of the warranty. Instead, they responded with the following message: Unfortunately, we no longer repair bags (no repair facilities). Collections covered: Altmont 3.0, Avolve 2.0, Spectra 2.0, Victorinox Golf, Victoria, VX Sport, Werks Professional, select styles in Travel Accessories 4.0. Victorinox Swiss Army, Inc. warrants, for a period of three years from the date of original purchase, the dial, hands and movement of Victorinox Swiss Army, Inc. and Wenger watches to be free from defects in material and workmanship. Shop. SWISSGEAR is a registered trademark and used under license by Holiday Group, Montral, Quebec H1R 1X4. Products covered by the Global 10-Year Limited Warranty are guaranteedto be free from manufacturing defects in materials and workmanship for 10years from the date of original purchase. For practical, durable and quality made products that are made to last. To locate the closest authorized repair center, please contact Online Customer Support. Warranty duration. Delivery to some remote addresses may not be possible due to limited reach of the shipping carrier. Note that the electronic device/function integrated in your travel product is not covered by this warranty. Travel Gear. From the maker of the genuine swiss army knife. Just bring in the case and we will find all of the information we need on the inside of your case. SWISS ARMY/VICTORINOX TRAVELPRO ZERO HALLIBURTON. Norwalk Luggage is an authorized repair center for the following luggage manufacturers: Manhattan Portage Enterprise Backpack Ver.2 - Black, Samsonite Xenon 3.0 Spinner Mobile Office Laptop Case, Briggs & Riley Baseline Large Expandable Spinner Luggage - PLUM, Briggs & Riley Baseline Medium Spinner Luggage - PLUM, Briggs & Riley Baseline Essential 22" Carry On Spinner - PLUM, Osgoode Marley Cashmere Leather RFID Blocking ID Card Stack Card Case, Rioni Womens Tri-Fold Wallet - Signature Brown, Osgoode Marley Sienna Collection ID Hipster Mens RFID Leather Wallet, Curry's Leather Luggage Tag Made in USA Style H, MSY Inc. Belting Leather & Canvas 20" Flapover Carry on Satchel Travel Bag, Samsonite Mobile Solution Womens Classic Duffel, Osgoode Marley Cashmere Triple Zip Toiletry Shave Kit, Immunization Record Vaccine Card Travel Protector ID holder 4x3 WITH Lanyard (5 Pack), Bellroy Leather iPhone Flip Case Wallet w/ Built in Stand, Hartmann InnovAire, a truly lightweight bag. Victorinox guarantees that it's products meet the highest standards in all areas and quality is never compromised. Please contact your local service center. Service. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for ten years from the original date of purchase. SWISS MILITARY will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. This excludes damage caused by misuse or accident. In the event of a defect during the warranty period, contact Customer Serviceat $("em_field_85a9a2e877e9b55cd34fe58f4c0935ed5e0bff67f0c6346fee52300fe79a75ff").innerHTML = ''; to obtain a return authorization number and return your product to our authorized repaircenter with your original sales receipt validating the date of purchase. Swissgear.ca is proud to stand by the quality craftsmanship of its Luggage and Travel Bags. Can not exceed 35 characters. Yes, from the date of purchase. Sitemap | No Sales Tax except Florida! The only "negative" is that the 20 spinner does not expand, but you may not need it to. If company feels that repair is not possible, a replacement can be given. Best for business travelers: Victorinox Spectra 3.0 Frequent Flyer Carry-On. If such a defect appears during the warranty period, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge. Swissgear Customer Service says they have no repair facilities, told me to bring it to a luggage repair facility and pay out of pocket for a bag that's under warranty. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for ten years from the original date of purchase. It might just work. How do I know if my piece is under warranty? Contact Europe. From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Program. Your Victorinox Travel Gear purchase is backed by that samecommitment to excellence and performance. It's completely faded from rubbing against the fabric in the outermost pocket, but I provided a picture of it anyways. For warranty information, please contact Konus directly at 305-884-7618 or visit www.konususa.com.