Product returns present some of the most complex challenges in e-commerce. We hope to shine some light on which ones are suited for what situations. Around 40% of buyers in the UK and 53% of buyers from Germany returned at least one product in 2020. Some 18% offer exchanges; the same amount give a gift card to redeem on a future purchase. Their team inspects the item and processes a refund. We like tools that encourage customers to opt for a fast exchange instead of a refund. Tool: Want to update your returns policy? But its still just as important as the first part. Rather than the shipment making all the way back to the country of origin, Returnly allows them to return it to local warehouses. Take Supplement Warehouse, for example. Some are allergic or their doctor told them not to take it, so they end up returning it. Return software can also help businesses keep track of customer return patterns and trends. Happy Returns also offers a free-standing, secure kiosk that can be used to collect your returns. Reduced Operational Cost You can also set automatic approval or rejection rules. Return Bars are the best thing that happened to ecommerce return management. Thats the same amount produced by five million people. Track your stores return data on a detailed return analytics dashboard. We donate customer returns to charity or other institutions that need them. It automatically creates return labels to get packages through customs. To calculate an ecommerce return rate, divide the amount of items returned by the total number of items sold, and multiply by 100. Look for tools that allow custom rules and conditional logic. Get set up by one of our professionals in less than 90 minutes! This way, they dont have to wait until the payment is processed through the processor and returned to the source of purchase. We dont mind a one-time onboarding session. Ordoro is a comprehensive order fulfillment platform that can manage orders and returns. Agents are held to the same rules for return as your customers. Features Include: Seamless integration with your online store. If the product arrives differently than expected, there's a high chance of it being returned. That sounds unlike Returns the way we picture it. By the way, if you already use Gorgias, check out our app store to find a list of returns and exchange apps that integrate with Gorgias. Automotive retailers struggle the most, with customers in those industries returning more than almost 1 in 5 purchases. Ecommerce return policy is a set of rules and conditions that retailers outline for returning or exchange of the purchased products. Every label created by ReadyReturns is a pay-on-use label. Providing customers with a self-service return portal, Automatically sending out shipping updates for returned products, Designed to encourage exchanges for returned items rather than refunds, Wealth of insightful analytics regarding your products and returns process, Limited "return reasons" options in the self-service portal, Sometimes clunky and difficult to navigate, Ready-to-use return center that automates the returns process, warranty process, and refund process, Easy to offer store credit in exchange for returned items, Instantly provides credits for returned items to improve customer retention, Only capable of integrating with one shipping carrier at a time, Doesn't provide the option to override automated emails, Isn't as easy to set up and use as other returns management software, Tools for engaging customers at every point throughout the returns process, Automatically sends out tracking updates for exchanged items, Reason for return forms provide valuable insights that can be used to reduce your return rate, Exchanges are instantly approved, and exchange credit is instantly applied to the customer's account, Customer support issues have been reported, Many features are only available on upper tiers, Offers customers who choose a refund rather than exchange a bonus credit if they choose to exchange instead, Allows customers to automatically apply the value of their return to any item in your store, Comprehensive post-purchase platform that isn't limited to returns management alone, Flexible plans and pricing allows you to choose the features that best match your needs and budget, Late packages are sometimes incorrectly labeled as "suspect lost", Automatic real-time tracking updates for both orders and returns, Automates refund claims for 50+ carrier errors, Affordable pricing with multiple plans to choose from, Streamlines and automates every aspect of order fulfillment and returns management, Enables you to set customized return policies, Sometimes prone to frustrating bugs and errors, Information from carriers often takes a while to update, Analytics and reporting features are somewhat limited, Excellent inventory management solutions for handling returned products, Real-time tracking and rate comparisons for 200+ shipping carriers, Set up customized automation rules and return policies, Provide customers the option to return products via a QR code, Wide range of automation rules that go well beyond the generic rules offered by many platforms, Designed to encourage customer feedback that can turn into valuable insights, Robust reporting and analytics provide complete visibility into your returns process, More expensive than many comparable options, Provides customers the option to return their product via a QR code rather than print a shipping label, Instant exchanges and customizable product recommendations encourage exchanges over refunds, Local shipping can reduce return shipping costs, Powerful yet easy-to-use merchant dashboard makes the returns process much more efficient for customer support agents, Automated tracking event updates for returned products, Utilize 12Return's local shipping hubs for faster and more affordable returns, Generating on-demand shipping labels and QR codes for customers, Rules for automating your returns process, Returns workflows can be configured based on a variety of business priorities, Repairs Management module for managing part replacements and warranty-based repairs, Automation rules and shipping presets for automating your returns and order fulfillment processes, Automatic PO generation based on inventory levels, Broad range of features and capabilities under a single platform, Free Starter plan that lets you try out the platform's basic features, Occasional delays when syncing between shopping carts and Ordoro, Automation rules for order fulfillment, returns management, and inventory management. If you have one, consider allowing ecommerce customers to visit the store to return their item. Use the Return Management Software: For sellers, return management software is a huge relief that can effectively diminish the risk factor of eCommerce return. An RMS is purpose-built returns management software that streamlines and automates the entire B2B returns lifecycle. The returned goods can then be inspected and put back on the shelf for future customers. See for yourself why 1000+ ecommerce brands trust ReturnLogic to manage their returns. While scaling your ecommerce business, theres going to be a time where you and your team members are feeling overwhelmed by support tickets - especially during Black Friday, Cyber Monday and the Holidays. By initiating refunds at drop off, shoppers don't need to contact your customer service team to check the status of their returns. How to Offer Free Shipping & Two-Day Delivery: Compete With Amazon While Increasing Profit Margins, Improve Your Ecommerce Site Performance & Speed to 2X Conversions, Inspect every item of clothing before its dispatched to a customer, Use protective material, such as bubble wrap, in a delicate package, Add Fragile labels to parcels with easily breakable items inside (like glass), Use the correct parcel size so items dont jolt around in transit, Tag customers for identification and segmentation, Notify your customer service team via email or Slack to investigate, Add those customers as a segment within an onsite personalization tool to exclude them from, Exclude them from free shipping at checkout by creating a. Ecommerce Returns Management Software Provider Releases New Website to Emphasize their Commitment to Helping Retailers Transform the Way They Manage and Optimize Returns. There are several reasons why returns are so common in ecommerce the most prominent listed in the image below. 10 Insights on the Evolution of an Industry, The State of the Ecommerce Fashion Industry: Statistics, Trends & Strategies to Use in 2023. Thats shortly followed by apparel retailers (12.2%) and home improvement and houseware brands, whose customers return 11.5% of online orders. Our StoryPress SustainabilityBlogCareersTermsHost a Return BarContact us, Innovation Helps Small Merchants Tackle eCommerces $212B Product Returns Problem, Retailers juggle sustainability, growing cost-cutting mandates, Read the fine print: How to avoid costly mistakes when shopping, Holiday Returns: How to Get Your Money Back With Less Hassle, Retailers grapple with the financial impact of the returns process, How fashion can minimise the billion-dollar return problem, A 'returns tsunami' is about to deal a crippling blow to retailers, How Emerging Consumer Sentiment Should Inform Your Returns Process, The next frontier in e-commerce packaging: reusable bags and boxes. Set up custom rules and statuses, send automated emails to your customers, and automate many steps of your return process with automation rules such as auto-refund, auto-exchange, and auto-approve. 3) Top 15 Best Product Returns Management Software for eCommerce Companies & Business [2023 Updated List] It makes real-time decisions based on a retailers returns policy to judge whether an item can be resold if returned. I love looking at analytics and love that all the information is at my fingertips.. Regardless of which refund type a retailer is offering, there are strong customer expectations to compete with. If you are using any of the common sales platforms, like Shopify or Bigcommerce, it offers one-click integration. Its estimated that return shipping in the US alone creates 15 million tonnes of carbon emissions per year. Customize your return policy rules, eligibility conditions, return windows, return methods, and more to fit your return policy to your stores needs. Learn why leading ecommerce brands choose us over returns apps and the competition. The average ecommerce return rate is 20 to 30%. Your customers watch in anticipation from the time their order is shipped to the excitement when it is delivered. ShippyPro can be branded to match your stores design so that it looks and feels pretty much like a part of the store. Tiendas modifican polticas de devolucin en EE.UU. This makes it easy to configure a returns process that meets your specific needs as a retailer. Should a customer still want a refund for their purchase, Loop helps retailers streamline their returns process. ReverseLogix is a platform that offers everything you could want from a returns management solution, along with a few unique features you probably won't find anywhere else.. Theyll speed up the process, give customers a status of their return, and update your inventory management system automatically (more on that later). Ecommerce returns software provides a self-service online portal where customers can open new return requests and track the status of any support tickets and redeliveries. Gunner Kennels, for example, uses augmented reality and 3D technology on its ecommerce store. It prevents you from selling an item that isnt availableand shipping the wrong item in its place. For the business, its less demand on the support team because the customer now has a bevy of self-help options. With Return Rabbit, ecommerce store owners can:, Similar to other tools on this list, Return Rabbit encourages exchanges via customized product recommendations presented to customers in the return portal.. Shipping courier DHL saw a 20% decrease in average weekly return volumes during the start of the pandemic. Free returns may be a thing of the past. Currently, the eCommerce industry is witnessing an average return rate of 10.6% . But you wouldnt ship them in that state. Use our free template generator to get started. Accepting and rejection of returns, printing labels (QR if no printer), routing shipments based on label and notifying you of edge cases, everything must ideally be automatic. <> ReturnGO is an online return portal and returns management system that integrates seamlessly with your eCommerce store to automate your entire returns process. These features enable you to automate an incredibly long list of routine tasks, including tasks associated with returns management such as processing returns and updating inventory levels. ShippyPro allows you to customize your return approval or rejection rules using conditional logic. ReturnGOs high level of flexibility, wide range of resolutions, and detailed analytics make it stand out as a powerful returns automation platform. But they dont have to be a plague. In fact, as your ecommerce grows, returns will increase and if you are not ready to face them you risk having unsatisfied customers who will leave negative feedback because they couldn't ship the return or they had to pay a high cost. Our best-in-class returns software helps merchants automate returns, raise loyalty, and increase exchange rates with intelligent exchange suggestions based on return reasons and inventory. Across all Shopify businesses, 65% of refunds are performed manually; the remaining 35% via apps. Happy Returns will integrate into your ecommerce store creating your personalized return flow. Hafback. The suite is extensive and it relies on multiple channels of communication. Not only that, its Green Returns program helps retailers reduce waste. Over half (52%) of returns are made because of a size issue. Sure, there are standard features. Loop has one of the best returns/exchange interfaces that weve seen. Consumers push back on retailers online return fees, In-person returns preferred for online purchases in US, New Survey Finds Online Shoppers Prefer Box-Free, In-Person Returns, Retailers tightening return policies this year, All Merchants Want This Holiday Season Is a Lower Cost of Returns. ReadyReturns was designed with todays shopper in mind. One of the growing trends in eCommerce is giving customers more options with their returns. Businesses generally look at it as a loss. 90% of consumers expect companies they buy from to clearly demonstrate their values. The user interface is uniquely yours without iframes or landing pages and it is supported by ReadyReturns robust rules engine and feature set, including QR code returns. Along with an attractive and easy-to-use return portal, Returnly also offers a range of automation rules that enable you to control how and when returns get processed. Because of the way that its set up, it makes it easy to swap out returns for other products in our shop, which helps keep the customer and the money. Lanai Moliterno of Sozy. Compared to mail returns, Return Bar returns are aggregated across merchants and shipped together, resulting in significant savings on shipping alone. But based on our research, it starts from $9/month for the basic app. Stores return time limits range from 30 to 60 days. With more than 50% of ecommerce purchases coming from a mobile device, keeping that customer happy and engaged for a second-chance purchase will mean offering them mobile returns. We like this because it makes us look good and lets the customer leave with a positive experience. To see for yourself how our industry-leading customer support software can enhance your returns process and your ecommerce business as a whole, sign up for Gorgias today! Software fees for our best-in-class returns software are waived for all merchants that offer PayPal as one of their payment options available to both new and existing users of Happy Returns and PayPal. "We like Loop because it is incredibly user friendly, so its super easy for customers to return items. To this end, most return management tools allow you to customize the returns page to match your websites design. With ReturnLogic, you have the tools you need to manage your returns process at every level all in one place. If your rules require the consumer to pay the cost of return shipping before creating a label, it can do that, too. Here are some of the top-rated tools: ReturnLogic: ReturnLogic works to simplify the returns process and improve your inventory management through automation, like automatically processing requests and sending status updates . It uses data from a returns form and your returns policy to automatically approve or deny requests. The comprehensive e-commerce returns management software lets your business adapt to the changing landscape while managing returns seamlessly that eventually improve your profitability. Copyright 2022 Shenzhen Sourcingbro Technology Co., Ltd. All rights reserved.. What Is the Future of Ecommerce? Brands can handle ecommerce returns by using one of the many returns and exchanges apps available in the Shopify App Store. Learn 10 strategies to reduce returns in your ecommerce store by building a clearer, better customer experience. Some of them are limited to USA and Canada. Third-party logistics (3PL) partners handle the entire order fulfillment processincluding returns. Learn how to upgrade to ShopifyPlus. Weve already discussed how you can optimize your returns process, but most growing stores need additional help. Data from Invesp shows that 30% of all products purchased online are returned, compared to just 8.89% of products purchased from brick-and-mortar retailers. Most offer tracking numbers for customers to see the location of their returned parcel. But our research suggests that it starts from $99/month. Just like Returnly, Loop has a custom pricing plan that is not displayed on their website. Every return created on the customers behalf is noted and referenceable by the Agent who processed it. Learn more. Typically, customers submit a return request, send or bring an item back, and the business restocks the item and credits back the customer. Be in full control of your returns policy with custom rules. By automating much of your product returns management process, returns management software can make handling online returns much less of a hassle:. Related reading: Our guide to automating customer service processes to save time and improve support quality. When a customer calls in, let them know that you can help. This increases brand loyalty and also repurchases. Finally, Returnly provides detailed analytics and returns data that you can leverage to optimize your returns process further. Regarding returns management, meanwhile, LateShipment.com offers a customizable return portal complete with real-time tracking and a wide range of rules and automations that you can use to customize and automate your returns process.. Of course, merchants can use one tool for each task, but combining them in one powerful tool makes it easier to gather data, manage their return policy, and keep everything seamless and on-brand.. Please email us at plus@shopify.com or try again. Thousands of eCommerce merchants of all sizes around the world use ReturnGO to manage their returns, from small eCommerce businesses to leading global brands. Customers hate having to be put through the ordeal. ReadyReturns for Marketplace and Platform is a headless enterprise solution that delivers a totally immersive returns experience. A Shopify Plus sales expert will contact you soon. Next to each tool, well list the G2 review score to help you understand current user satisfaction.. The ability to integrate with a wide range of returns management solutions is just one of the features that make Gorgias the premier customer support solution for ecommerce stores., With Gorgias, you can create automated customer support workflows to assist with returns management and other customer support tasks. Want to set a return-by date on products? For instance, you can allow the customer to choose why they are exchanging/returning the product. This allows you to take consumer-initiated returns, instantly list them for sale on our marketplace, and facilitate peer-to-peer shipping between the returner and marketplace buyer. I Want a Demo of ReverseLogix Returns Management System An RMS is a proactive solution for product returns management. Amongst the biggest is the ability to see, try on, and interact with products before a customer decides to buy it. No credit card is required! Those buying with a debit card were the least likely. But there are steps you can take to minimize the chances of an item becoming broken or faulty through shippingand therefore, being returned: Data shows that three-quarters of customers intend to shop more with retailers that are making their returns process more sustainable. Any automatic rule is easy to override, in case you determine that there needs to be a good old manual supervision. This is the most popular returns process for ecommerce-only brands without a brick-and-mortar store. While extreme, such actions are often necessitated by the first type of habitual returner. Not only are store returns more convenient, but enticing customers to enter a store could prevent future returns. We have selected returns management tools that have an easy and smooth workflow. Happy Returns is a reasonably new ecommerce returns management software that allows the business to choose between seamless online and offline returns. Use them to accept online returns, presenting the customer with more choices. We recommend that you try each one out to get a hang of how easy or difficult it is to work with. Managing returns is one of the necessary evils of running an online store. We have made sure that all product labels are large and visible on product pages. Learn how scaling brands use ReturnLogic to protect their profits. For them, it's a quick and simple process that saves time and provides complete visibility into the process. Shoppers that purchase an item using a credit card were most likely to return an online purchase. ShippyPro has a fully functional free trial for the first 30 returns on your store. Here are three of the most popular. Several companies in the market provide impeccable automated online return management software. 1. Ecommerce returns software provides a self-service online portal where customers can open new return requests and track the status of any support tickets and redeliveries. Loop offers a plethora of options for managing returns. We had a lot of back and forth with customers trying to figure out the perfect size Each one I had to manually field.