Anyone use it? Royal Caribbean Group. 311 Interviews 723 Benefits 98 Photos 643 Diversity + Add a Review Royal Caribbean Group Reviews Updated May 28, 2023 Filter by Topic Remote Work Work Life Balance Benefits Compensation Coworkers Career Development Workplace Culture Management Senior Leadership Diversity & Inclusion Covid 19 Search Reviews Search Yes, I was doing the same for my group until COVID hit and ruined our dreams. RE: bottled water and rum for the cabin, -I don't believe you can order rum for the cabin, so not sure where that's coming from. Snack on your favorite foods from home, no matter where you sail. Experience Solarium Bistros spa-style cuisine while gazing at panoramic views of the Solarium pools. This In general, Royal Caribbeans big, resort-like Oasis-class and Quantum-class ships will be more expensive than the lines older, smaller vessels. That's from the British RC site, so things may be different for US bookings. This complimentary service is available on all Royal Caribbean International ships. WebRoyal Caribbean Group. Each successive class of ships is a record-breaking architectural marvel that revolutionizes vacations with the latest technology. Going on 3 hours on hold. As you might expect, pricing for all ships will generally be less during offseason periods such as September and October. For the most part, Royal Caribbean operates big, bustling megaships that will appeal to people who like a megaresort experience. I have 15 rooms booked & paid for in my group and neither of us was able Posted June 30, 2022. They don't offer an option to have a rep call you back, they don't tell you how much longer, they put you in the queue from the initial call and probably hope you hang up. The estimated wait time for your chat agent is 243 minutes. VOOM Wireless Internet Access (Wi-Fi) All you need is a wireless device with wifi capability. From private receptions and team building events to turndown gifts and customized group shore excursions, our customization options can make your cruise program everything you had hoped for and more. From booking to onboard activities, our comprehensive topics have got you covered for your vacation. Only onboard our Oasis-class ships, guests can indulge in a premium dining experience in the most exclusive and sophisticated restaurant onboard, offering 6-8 course tasting-style menus. This field is for validation purposes and should be left unchanged. Together, the 18 Oasis, Quantum, Freedom and Voyager class vessels make up Royal Caribbeans big-ship fleet. No other cruise line has as broad a range of entertainment and activities on its ships as Royal Caribbean. Caffeine fix, coffee break, or after-dinner cappuccino this caf offers sweets, people watching and specialty coffee beverages morning, noon and night. They are lively and fun. On many ships, parents can drop off their babies at the nursery for short-term babysitting (this service comes with an extra charge). Related: The 12 cruise ships with the most spectacular attractions at sea. Once contract is executed, we will continue to partner with you up until sailing to finalize your onboard programming needs. Click here to view our Corporate Meetings, Incentives & Events Brochure. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Well i now have been on hold for over 2 hrs. For the freshest seafood, head to Hooked Seafood and get a real taste of classic New England favorites. Booking far in advance also gives you the best chance of getting your preferred cabin type and location on a ship. WebBrowse the calendar to view Investor related events and announcements. Toll Free Customer Service - for existing bookings. VOOM allows guests to stay connected via Wi-Fi, with a variety of packages to choose from. We use a travel agent, so she is the one who must wait. There is no greater value proposition than a meeting or incentive program at sea! Depending on the ship, top suites can come with such perks as private butlers (called Royal Genies) who attend to your every need, access to a private restaurant, access to a private suite lounge and sun deck, reserved seating in entertainment venues and priority boarding and disembarkation. Related: The ultimate guide to Royal Caribbean cabins and suites. In short, theyre like the megaresorts you see in Las Vegas or Orlando. 4 things youll love about Royal Caribbeans Odyssey of the Seas, even bigger than the giant Oasis-class vessels, The 9 most exciting new cruise ships of 2023, The 5 best destinations you can visit on a Royal Caribbean ship, The ultimate guide to Royal Caribbean cabins and suites, What it takes to get concierge lounge access on a cruise ship, The 12 cruise ships with the most spectacular attractions at sea, A peek at Perfect Day by CocoCay, Royal Caribbeans private island, Everything you need to know about tipping on cruise ships, How fast is the internet on Royal Caribbean ships? There was an error! Spa treatments can be pre-booked during the planning process of the program. Maybe try calling off hours, like early in the morning or late at night. Compare that with the hundreds of dollars youll spend to take your family to a show in New York City. I am not at 4 hours and 27 minutes with no call back. I called twice last week - got through in 2 minutes the first time but the system was down for the thing that I needed. Find yourself reeled in to Fish & Ships, a seaside seafood spot thats just steps away from the pool. You would receive an email receipt for orders that went through. Add those in, and Royal Caribbean operates 13 of the worlds 30 biggest cruise ships. As noted above, the lines biggest vessels offer multiple entertainment venues, from theaters to comedy clubs; all manner of deck-top attractions; large casinos; full-service spas; and even ice skating rinks. A minimal set up fee per person applies. But 8 rooms provides a nice discount as well which was the price of one person. The Oasis-class ships are not the only biggies in the Royal Caribbean fleet. Other included-in-the-fare offerings found on some ships include Sorrentos pizza parlors, the Mediterranean cuisine-themed Solarium Bistro and the coffee bar Cafe Promenade. Sold-out shows, particularly in onboard comedy clubs. MEI Travel sponsors this site and they have TA's trained in managing groups. The top-notch entertainment, including Broadway shows. I'm getting a message saying the offices are closed. In short, theyre like the megaresorts you see in Las Vegas or Orlando. I'd suggest reaching out to a TA and starting a dialogue for your group regardless of its size. The line splits children here up into three age groups: Aquanauts (ages 3 to 5 years), Explorers (ages 6 to 8 years) and Voyagers (ages 9 to 12 years), each with their own age-appropriate activities ranging from scavenger hunts to arts and crafts. I have logins on each cruise website and use the same user name for both. Display as a link instead, I had the travel agent divide it equally amongst my group. While onboard, who do I talk to if I need assistance? The Oasis-class ships have three distinct pool areas, as well as a watery play zone for kids. I am wondering how many people do you need to receive a group discount and is that discount even significant to do? For more cruise guides, tips and news, sign up for TPGs cruise newsletter. @Ampurp85posted a nice little graphic earlier on how to find your orders in the cruise planner if you're not sure: You can order Rum and other alcohol for your cabin using "Royal Gifts" under your profile, not in the online cruise planner directly. Get News Alerts by Email Upcoming Events Past Events I don't think their website supports their own website, Royal IT! Please refer to your Guest Vacation Documents for specific information. That being said I have been on hold or actually on the phone with Royal Caribbean for over 9 hours and counting this weekend and am getting very frustrated. *Room Service is complimentary except between Midnight and 5AM when a late night service charge applies. Thank You! WebWhether youre traveling solo or vacationing with the whole extended family, youll have all kinds of ahh-inducing cruise rooms to choose from, like affordable connecting staterooms Choose from classic made-to-order deli items such as salads, paninis, and freshly prepared sandwiches. You cannot paste images directly. Royal Caribbean ships offer an inordinate amount of teen- and tween-friendly attractions everything from some of the largest waterslides at sea to bumper car pavilions. Perhaps that is what they are referencing. How does the cost of a cruise compare to a land-based resort? Katie B xps15z Smoking (including e-cigarette smoking) is allowed only in designated outdoor areas, casinos and the cigar clubs found on Freedom- and Voyager-class ships. A master account may be set up during the planning process of the program. Is there a fee for meeting and function venues? Pricing changes over time, but recently has been priced at $17.99 per day per device for a package that includes streaming. November 19, 2022 in Royal Caribbean Discussion. We didn't have enough people interested to get to the 8 staterooms minimum so we didn't pursue it further. 2023 Royal Caribbean Cruises Ltd. All Rights Reserved. Youll receive a SeaPass card that you can use to make charges. Business Administration or equivalent experience preferred. On some ships, youll also find Izumi, a sushi-serving Asian eatery; Vintages, a small bite-serving wine bar; imaginative cuisine-serving Wonderland; and Playmakers Sports Bar & Arcade, which offers cold brews, burgers and wings along with games like foosball. Paste as plain text instead, "Payments for groups can be made by calling (UK) 0344 571 7567 or (Ireland) 1800 555 604, as this feature is not supported by our website at this time.". Savor an authentic New York-style pizzeria experience with traditional pizzas as well as rotating creations like Hawaiian and Pizza Florentine. Having said that there are many different types of group space offered by Royal. The heart of the program, called Adventure Ocean, has free, supervised activities daily for children ages 3 to 12. 1050 Caribbean Way. The one person worth of fare for free spread across 16 or more people helps everybody. Other SeaPlex activities include air hockey and table tennis. This is pathetic for a global Brand in 2022! Lack of employees , lack of products, lack of tech, lack of everything. These ships are also often less expensive for travelers on a per-day basis. Were particularly fond of the two-deck-high Music Halls on Quantum-class vessels. A Royal Caribbean representative will meet you either in baggage claim or outside of customs for international flights. - I've always just looked at the Royal Gifts tab. Groups must be set up in advance of the bookings, and the bookings are then made into the group. Fuel your morning at La Patisserie. WebGroup reservations for activities, spa or dining venues can be made on MyCruise in Pre-Cruise Planner, or through one of our Customer Service agents at (800) 465-3595. The craziest thing about it is just how good it is. *Note: These dining venues are available on Quantum Class ships only. The lines remaining eight vessels, split among two classes, are relatively smaller, with maximum occupancy topping out at around 2,500 passengers. Meanwhile, in just over a year, Royal Caribbean will begin to roll out a series of cruise ships even bigger than the giant Oasis-class vessels. The minimum On a typical sailing, you might find an entry-level cabin for around $100 per person per night, while a high-end suite is five or 10 times that amount. Please note that many of these items can be prepaid. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. If all that seems like too much to fit on a cruise vessel, consider this: The biggest Royal Caribbean ships are 18 decks high, nearly 1,200 feet long and capable of carrying nearly 7,000 passengers. For your protection, we recommend that your passport expiration date be valid for six (6) months from the sailing termination date. The most common one found across the fleet is Chops Grille, the lines signature steakhouse. Web24/7 Day of Sailing help 800-256-6649 or 305-539-4107 (Int'l) 24/7 Technical Support 800-398-9819 Mon-Fri 7am-12am EST / Sat-Sun 9am-10pm EST Royal Customer Service These roaming rates to utilize your device are determined by your cellular provider. View jobs Back to salaries Customer Service Representative hourly salaries in the United States at Royal Caribbean group Job Title Customer Service Representative Location United States Average salary $15.35 per hour matches Meets national average Average $15.35 Low $7.70 High $23.20 A variety of choices for dining, entertainment, shipboard & shore activities are available in addition to a myriad of program customization options. In my experience when you begin to involve other cruisers it can quickly become difficult to "herd the cats" as they say. Royal, like all other cruise lines and all other businesses around the globe are suffering post Lockdowns. The Casino Royale on Oasis of the Seas sprawls with 450 slot machines, 27 table games (including blackjack, roulette and craps) and a poker room, plus its very own bar. They sometimes sell out in advance due to heavy demand and limited capacity. You can get the British classic right here, plus calamari, and even a frosty pint of brew without even having to change out of your flip flops. A hearty but healthful lunch destination in Solarium with lighter options for breakfast and lunch. In the mood for something different? I have been on hold for over 90 minutes with Royal Caribbean. Family style eatery serving bold flavors of dim sum delights, savory noodle bowls and traditional Chinese desserts. All vessels have North American-style 110-volt outlets in rooms, as well as European-style 220-volt outlets. Hes sailed on more than 150 ships. In some cases, the shows are cut down slightly (though some still run nearly two hours), and the casts arent the A-team youll find on Broadway. I sent a message via Facebook yesterday and no response so I'm not sure that's a great way to go either. Terms apply to the offers listed on this page. Some ships have as many as 34 categories of cabins. A travel agency can search for existing group space for parties less than 16 and 8 cabins or if over that threshold the group benefits that might be available for your specific situation. Click here to view our Event Customization Guide. Royal Caribbean Group. In fact, the line likes to boast that it employs more world-class professional skaters than any other company in the world. Calling a peak business hours , there is sure to be a wait. I (obviously) had no idea! Check-In opens 90 days before your cruise and must be completed no later than 3 days prior to sailing. 2018 - Dec 20213 years. WebGet all your Royal Caribbean FAQs answered in one place. Royal Caribbean provides you with a menu of options to customize your program. For dinner in the main dining room, you must sign up for either My Time Dining, which is where you go whenever you want, or Traditional Dining, where you have a fixed table and time for dinner. Also some of the reservations show the correct price but try to charge you the wrong price in the cart. In many ways not much has changed except for the ships. Tried to rebook a shore excursion because the website showed a new discounted sales price on an excursion I previously bookedAnd, after canceling my original booking and re-booking at the current sales price, a much higher price showed up in my "cart"After several hours on "hold" on the RCCL phone and getting disconnected twice, I finally got a "Resolutions"rep who claimed there is NOTHING they can do! We'll run a soft credit check to find special offers, but it wont affect your credit score. Answers others found helpful Arranging Parties and Meetings Carnival's Youth Program Carnival's Shore Excursion Program Shore Excursion FAQs Can I purchase airport transfers for cruise-only guests? WebAdditional Contact Information. Its honestly sad and comical at the same time. I haven't been able to login to the website since I got my new laptop in October. Youll receive things like priority check-in and a private departure lounge with continental breakfast at the end of a trip. To be honest, I dont experience this much, as I book direct through the casino line Club Royale and service is usually immediate. Click here to view our Corporate Meetings, Incentives & Events Brochure. Whatll it be chocolate, frosted, or covered with sprinkles? And $50 off per person will buy close to four drinks each (for example). Lack of staff, training , cost cutting measures, etc is happening all over the place. Some recently built ships even have skydiving simulators giant acrylic tubes where you get to experience the sensation of skydiving. Completing the Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier. Royal Caribbean designs its ships to appeal to a broad mix of people, in part by offering a wide range of cabin types at varying price points. Many ships also have an Italian eatery, called either Giovannis Table or Jamies Italian by Jamie Oliver. The line has hired Olympic-level skaters to star in the productions. The timing of when you book can also matter. Theres also the Chase Sapphire Preferred Card, which offers 2 Ultimate Rewards points per dollar on travel (and 3 Ultimate Rewards points per dollar on dining). Youll find everything from relatively low-cost, windowless inside cabins measuring just 149 square feet (perfect for the budget traveler) to massive, multi-room suites that are more than 10 times that size. Located in the multi-level Royal Promenade at the heart of our ships and the best spot for people-watching Caf Promenade serves coffee, snacks, pastries, and sandwiches around the clock. The top decks of Royal Caribbean ships are where things get crazy. This field is for validation purposes and should be left unchanged. Celebrity hold times are no better. Contact our Corporate Event Planning Team for more information. It does offer a small number of cabins on some ships that are priced based on single occupancy for solo travelers. In addition to entertainment spaces, the interiors of Royal Caribbean ships are loaded with other venues where passengers can kick back and let loose day and night, including a seemingly endless array of bars, lounges and nightspots. Royal Caribbean is known for offering a wide range of accommodations on its ships. The smaller ships also appeal to a subset of Royal Caribbean fans who like a little more intimacy in a cruise vessel and dont mind giving up some onboard amenities to get it. WebAdventure OTS returns to Cape Liberty (NYC) in 2022 with various 5- and 9-night summer and fall itineraries to the Bahamas, Caribbean, Bermuda, Canada, and New England. There was an error! I sent an email a week ago that I'm still waiting for a response. Peruse the extensive wine list at Vintages, then pair your selection with a satisfying light snack for the ideal nightcap. 2023 with Royal Caribbeans Odyssey of the Seas and I have to say how disappointed I am in how they operate their groups department.