Dress arrived 2 days after prom and they refuse to issue a refund. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund. +. I emailed them to return the dress they told me to have it tailored. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. The Gift Card amount will be credited toward your purchase amount. The copy of the receipt must be provided to request reimbursement. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund. 1 review GB An hour ago stay away ! What methods of payment do you accept? However, for certain dresses, we can add While also refer to our measuring guide to see how to measure yourself. Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). JavaScript seems to be disabled in your browser. We use the highest industry standards to secure our website and the payment process. Please Sign into My Account and click My Orders. So what you see is an actual designer dress and someone rips off the design and tries to remake it. Online - The "sequin gown" I ordered did not have one single sequin on it. What is the best way to choose my size? In the event that a product does not meet our quality standards, we will gladly offer a replacement or refund. Step 4: Once you pay successfully, you will receive an email to confirm this. $23.99, Market Price: May 23, 2019 6:53 am EDT Featured review I ordered a dress from Hebeos on 25/04/19 and paid for expedited shipping, the dress arrived later than expected. We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. 1. I ordered a dress based on the picture on the website. You must have JavaScript enabled in your browser to utilize the functionality of this website. As I opened the package, I saw it was shedding. $130.00, Sale Price: Hebeos is in the UK and no way to contact them other than email. - Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. When I initiated the return, I soon realized that this company is a complete scam. $280.00, Market Price: I was a little scared to order my dress on line but I honestly loved it! Hips: Measure around the fullest part. +. Why is it taking so long? I provided them. Q: How many days does it take for a customize order to ship into the US? When I asked about the return policy on the chat, no one answered my questions. If you add this time to the shipping time, you'll have an idea of when to expect your item. $22.99, Market Price: $300.00, Sale Price: Forget password Please click this link to reset your password. Hebeos has assembled a stunning variety of complementary accessories to complete your wedding day or formal look. Hebeos.com is fully PCI compliant and certified to process You can send an email to [emailprotected]regarding what you need, which will be replied within 24 hours. However, for certain dresses, we can add Step 1: The first step is locating the product you want to purchase. Hi, my prom is April 1st, I ordered February 4th, will my dress come in time? 2. That should be the first red flag not to do business with them. Please contact us for additional instructions. You can contact Hebeos by e-mail service@hebeos.com and service@hebeos.co.uk, You can check Hebeos return and refund policies at https://www.hebeos.com/return-policy.html, You can check Hebeos privacy policy at https://www.hebeos.co.uk/privacy-policy.html, You can check Hebeos terms and conditions at https://www.hebeos.co.uk/terms-and-conditions.html, Connect with Hebeos via Facebook at https://www.facebook.com/HebeosOfficial/ Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. https://www.hebeos.com/review/product/like/. For questions regarding Order Status and other after-sales support, log in My Orders and click on the order you need help with. While Our representatives will reply within 24 hours. Perfect dress. All the return item(s) will go through inspections. For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. I ordered a dress on April 5,2022 and on the app it said it would be here by 21st but I haven't received any emails about shipping. Item is the size you ordered but does not fit. We support credit cards, debit cards, bank tansfer and western union to pay. During checkout, you have the option to enter the specific code, it will be applied to the whole shopping cart. We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Once the refund has Hebeos is a fashion-forward, elegant and feminine online boutique. can mean the color may vary slightly between the photos and the actual fabric. +. No inquiry is left unanswered. If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Why not call them and see. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. $1,240.00, Sale Price: We reserve the right not to accept the returns without prior approval from our Customer Service. Currently Hebeos is not able to take your order by telephone. The shipping fee will depend on the weight of the order. 2. You'll never want to take yours off. We have sold thousands of dresses to our customers. All the return item(s) will go through inspections. $189.00, Market Price: $45.00, Sale Price: Waist: Measure around natural waistline. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make Follow Hebeos on Twitter at https://twitter.com/hebeos_official, Like, share & subscribe to Hebeos on YouTube at https://www.youtube.com/c/Hebeos You can choose to chat The shipping fee will depend on the weight of the order. you can send your correct shipping address to [emailprotected] Our representatives will correct your shipping address and send you a confirmation email as soon as The dress looks nothing like the advertised picture and they wont tell me where they are based absolute fraud hungry disgusting behaviour. 1. $63.99, Sale Price: To ensure the dress fits you well, we also suggest you choose custom size, which means that we make spaghetti straps or remove the train. If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am so satisfied with this dress!! JavaScript seems to be disabled in your browser. This return policy does not apply to our business resellers. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like". Please contact us for additional instructions. I ordered a standard-size dress, not a custom-made one. Delivery You can calculate a delivery estimate by taking the processing time and adding the shipping time. dresses shopping just got easier. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Because of the material manufacturing process, the color of each batch of material will have a little difference. - 4. Shop our large collection of dresses to find homecoming dresses, prom dresses, party dresses, and casual dresses perfect for any special event as well as everyday wear. 2. Once the tailoring process has begun, the materials cannot be reused. Handmade and crafted to perfection, our effortlessly beautiful wedding gowns - featuring our signature flattering silhouettes - are designed for comfort, luxury and movement. Sale Price: You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. $156.00, Market Price: $330.00, Sale Price: However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. Please contact us for additional instructions. I have signed up for Hebeos Newsletter, where is my code? If you add this time to the shipping time, you'll have an idea of when to expect your item. Your satisfaction is of utmost importance to us. I was very skeptical whether to order it online, but during the covid it was the only option. Custom sizes are final sale. https://www.hebeos.com/return-policy.html Helpful (4) Anabel R. on 12/13/17 Don't trust they Helpful (7) Ashley t. on 3/28/18 Don't do it they are scams. Hebeos.com is fully PCI compliant and certified to process - Please chat now or email us. the shopping cart. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Hebeos offers standard and expedited shipping worldwide. JavaScript seems to be disabled in your browser. Determine which fabric the dress is made of. No returns and no exchanges for personalized items. Why is it taking so long? been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. $139.00, Regular Price: We have implemented strict quality control measures to ensure that all products meet our high standards before being shipped to our customers. Do not use these addresses for returns. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc.) The Help Center provides answers to most common questions. We will send you an email once your order has been shipped. We will insist on continuous improvement of the manufacturing process to minimize color differences. $678.00. Payment $224.00, Sale Price: A: Hi, please see our return policy on this page. Or 2. 3. Please keep the tracking number safe. Shipping 60 Returns 60 Quality 61 Positive reviews (last 12 months): 1.3% View ratings trends 58 See all photos Sitejabber's sole mission is to increase online transparency for buyers and businesses Sitejabber has helped over 200M buyers make better purchasing decisions online We have great wholesale rates and your trips to our tailor workshops. The brand has made a name for itself by offering high-quality dresses at affordable prices, catering to customers across the globe. Please note that you need to contact us to initiate the returning process. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc.) View our sophisticated, yet fun, selection of unforgettable evening wear. $99.00, Sale Price: - Orders canceled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Picking out your cute little flower girl's dress, shoes, and hair accessories is almost more fun than getting your wedding gown. No worries! Please Sign into My Account and click My Orders. The settings of your computer screen may alter the color of the pictures shown on the site. What are Hebeos return and refund policies? Address: Haiguang Building, No.33 Shuixian Road, Siming District, Xiamen (not return address). I was also told that they saw no "big problem" with the dress I wanted to return. - Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. I initiated a return within 7days according to their policy and was asked to send pictures. Their return policy is NO RETURN! The dress that was sent to me looks nothing like the dress on the website. When I asked about the return policy on the chat, no one answered my questions. $280.00, Regular Price: Can I order from Hebeos by calling the service number? There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. $25.00, Sale Price: Does Hebeos offer international shipping? This makes it accessible for, 137 DO NOT ORDER FROM THIS COMPANY! We will send you an email once your order has been shipped. Should you choose this option, please remember to request a receipt from your tailor. The copy of the receipt must be provided to request reimbursement. Confirm your shipping details and payment method, click Place Order. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Hebeos.com is an e-retailer providing a vast selection of remarkable fashion and decor inspired by our community, and delivered with uncommonly awesom See more 83,537 people like this 85,162 people follow this http://www.hebeos.com/ Step 2: Add your favorite product to the shopping cart by clicking "Add to Cart" button on each product page. Read their reviews on other sites such as trust pilot and you will see what kind of company they are. the dress based on your exact measurements. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible. About Hebeos $5.22, Market Price: $143.00, Market Price: Could we get color swatches to see what the colors look like in reality? $7.00, Market Price: They tried to pay me off by offering 10% refund. $29.00, Sale Price: Note: For detailed return policy, please click this link. Are your sizes accurate or does it run small or larger? I am trying to return a dress that came to me with fraying straps, packaged very poorly, discolored off white in spots, and WRONG MEASUREMENTS! Hebeos have great wholesale rates and your trips to Hebeos tailor workshops. Check it out: The characters written do not match the verification word. And we also provide an easy-to-use search tool, which is located at the top of the page. Perfect Size for You We have 15+ sizes and custom size so everyone can find her perfect dress. 3. Hebeos can help Mom look her absolute best with our stunning array of dresses for the mother of the bride, or mother of the groom. $340.00, Sale Price: Special Price: Each products' description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Just a heads up that website is Chinese knock off dresses. You can also click this link to track your order. I received confirmation email that my order was placed I paid. 2. My friend ordered a prom dress and even payed rush fee to have it here on time. $124.00. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. We reserve the right not to accept the returns without prior approval from our Customer Service. However, for certain dresses, we can add you want to order more than 100 dresses. You only receive one reply in the morning hours when most Americans are sleeping. +. We are industry-leaders who care about our customers, always striving for 100% satisfaction. However, it is important to note that our dresses are made to order. 2 reviews GB 16 Mar 2023 I wouldn't even give it a 1 star I wouldn't even give it a 1 star. In this case, we offer limited alterations reimbursement. +. Get $20 Rewards with 3 steps from Hebeos: 1.Please upload photos that you are wearing the dress by order. 3. return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your I believe Davids is exchange in store only. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. It is possible to check the estimated shipping cost at the Checkout page. We usually respond to all inquiries within one working day. 3. the dress based on your exact measurements. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. I received confirmation email that my order was placed I paid. +. with your return. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. - Once your order has been shipped, it can no longer be canceled. The dress is not the size ordered - the bust is extremely large . To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special Hebeos.co.uk is located at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ I was wondering i have a prom june 10th, and if i was to order a custom order with my measurements will it come in time? Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. Horrible company. I sent pictures and they responded that they see no problems and hope I will keep the dress. Can't find what you're looking for? Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. 2. It is possible to check the estimated shipping cost at the Checkout page. FRAUD! I bought one at Davids bridal today but found my dream dress online at Hebeos. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. HONEST HEBEOS DRESS REVIEW: IS IT LEGIT? 1. - Emails found on company website service@hebeos.com 100% Support Emails found on 3rd party websites admin@hebeos.com 88% it What are the social media accounts of Hebeos? What methods of payment do you accept? you want to order more than 100 dresses. File a complaint Table of contents Verified Follow Share Complaints Reviews Contacts Hebeos website www.hebeos.com What are Hebeos's email addresses? They try to cheaply remake dresses from pictures that they post on their site and the dresses look nothing like the picture. Whether you choose a standard size or custom measurements, our tailors craft each dress to order. Also, custom size is available in the size option and it is more accurate to fit your body.